Returns Policy

1. Overview

Scenti-fied is a marketplace connecting buyers with independent sellers. Each seller may have their own return policy, but all sellers must comply with our minimum standards outlined below.

2. Standard Return Window

Unless otherwise stated by the seller, you have 14 days from the date of delivery to initiate a return. Some categories may have different return windows:

• Electronics: 14 days (must be unopened for full refund)
• Clothing & Accessories: 30 days
• Perishable goods: Non-returnable unless defective
• Digital products: Non-returnable
• Custom/personalized items: Non-returnable unless defective

3. Eligibility for Returns

To be eligible for a return, items must:

• Be in original condition, unused, and unworn
• Have all original tags and packaging
• Include proof of purchase (order confirmation or receipt)
• Not be in an excluded category (see Section 2)

4. How to Initiate a Return

1. Go to your Orders page in your account
2. Select the order containing the item you wish to return
3. Click "Request Return" and select your reason
4. Wait for seller approval (usually within 48 hours)
5. Once approved, you'll receive a return shipping label (if applicable)
6. Ship the item within 7 days of approval

5. Return Shipping

• Defective/Wrong Item: Seller pays return shipping
• Change of Mind: Buyer pays return shipping
• Item Not as Described: Seller pays return shipping

Always use a trackable shipping method. We are not responsible for items lost in return transit.

6. Refund Process

Once the seller receives and inspects your return:

• You'll receive an email notification of approval or rejection
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Original shipping costs are non-refundable (unless item was defective)

7. Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact the seller within 48 hours of delivery with photos of the damage. Damaged items are eligible for full refund including shipping costs.

9. Disputes

If you're unable to resolve a return issue with the seller, you can open a dispute through our Resolution Center. Our team will review the case and make a fair decision based on the evidence provided.

10. Seller Return Policies

Some sellers offer more generous return policies. Always check the product page for seller-specific return information before purchasing. Seller policies that are less favorable than our standard policy will not be honored.

11. Contact Us

For questions about returns, contact our support team at returns@scentified.com or visit our Contact page.